News, insight, events and case studies
-
Insight
Customer education: Helping our customers get the most out of their solution
“Customers don’t know what they don’t know” – day to day usage is one thing but learning about additional or newly developed functionality to speed up workflow and provide other benefits is essential.
2 October 2020
-
Insight
Customer service in a crisis
Beginning a new job during a global pandemic isn’t the ideal situation, but it was the one facing Christian Reynolds, a Service Project Manager in the CliniSys Service Portfolio Team. “On my first day in the office, after a short induction, I was given a laptop, second screen and asked to head home because of lockdown restrictions.” While not quite the start he imagined, Christian had to hit the ground running as the real impact of COVID-19 became apparent. Here’s how he delivered exceptional customer service in a national crisis.
1 October 2020
-
Insight
Supporting critical laboratory systems: 5 tips for effective ICT triage
Effectively triaging ICT issues as soon as they arise is crucial for fixing them says Felice Di Rienzo, Services Director at CliniSys. The triage process involves critically analysing a pathology system to identify the component in the puzzle that’s failing. The quicker this can happen, the faster it can be resolved.
29 July 2020
-
Insight
CliniSys and Pathology after the Pandemic
We reflect on some of the profound changes that the novel coronavirus has brought to CliniSys, to healthcare, and to pathology, and how they are likely to play out in a post-Covid future.
21 July 2020
-
Insight
Why LIMS is crucial to achieving ISO 15189 accreditation
Gaining ISO 15189 accreditation is just the start of the hard work, says Tony Oliver, Programme Manager and laboratory accreditation expert at CliniSys. The ongoing accreditation process is a challenge that involves everyone in the lab, with LIMS at its heart.
23 June 2020
-
Insight
Experience More from Your LIMS Vendor
Selecting your laboratory information management system (LIMS) is one of the most crucial decisions you will make for your lab and your company.
20 May 2020
-
Insight
What genomic laboratory hubs can learn from pathology networks; why is the first lesson ‘implement a single LIMS?’
What can the mobilising genomics laboratory hubs learn from the more advanced pathology networks? CliniSys marketing manager Matthew Fouracre put the question to programme manager Tony Oliver and genomics consultant Steve Abbs, who agreed the first lesson would be: implement a single laboratory information system to drive standardisation.
10 May 2020
-
Insight
Standardisation in clinical genomic testing
One of the major drivers for forming genomic laboratory hubs is to ensure quality at scale and equitable testing, by encouraging greater standardisation. However, CliniSys genomics consultant Steve Abbs argues that hubs in themselves will struggle to achieve this, and other drivers and facilitators are needed – not least a single LIMS.
10 May 2020
-
Insight
What’s Important in Selecting a CellPath LIMS
If you are about to embark on going out to tender to find a CellPath LIMS supplier, what are the criteria you should consider in choosing a vendor? Sam Grobler, CliniSys product manager, offers some key recommendations.
9 May 2020
-
Insight
What You Need to Know About Lab Billing Software Integrations
When it comes to managing a clinical laboratory service, getting procedures done on time and accurately is only part of the total equation. After health records have been acquired, tests have been run, and results compiled, someone has to pay for the work performed. In the modern health care landscape, executing billing practices correctly might be more […]
20 February 2020
-
Insight
LOINC and SNOMED coding – What does it all mean?
LOINC and SNOMED CT streamline global healthcare communication, reducing errors by standardizing medical terminology in testing and patient data management. Essential for advancing Health IT, both address critical interoperability challenges.
15 June 2015